Privacy Policy

This Privacy Policy explains how Softserve Laboratories Pty Ltd (referred to as "we", "us", or "our") collects, uses, and manages your personal information. We are committed to protecting your privacy and handling your data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Because our website only collects information when you voluntarily send us an inquiry, our data collection practices are minimal and transparent.

We only collect personal information that you knowingly and voluntarily provide to us when filling out our online inquiry or contact forms. This information is limited to:

• Name
• Email address
• Phone number
• Any specific details or context you choose to include in the message field of your inquiry.

We do not collect sensitive information (such as health or financial data), nor do we track your personal browsing habits across the web.

We use the information you provide strictly to fulfill the purpose for which it was given. This includes:

• Responding to your questions, feedback, or requests for information.
• Providing you with the customer support or services you requested.

Your details will never be sold, rented, or shared with third parties for marketing purposes.

We keep your information confidential. We will only disclose your personal information if:

• It is necessary for trusted third-party service providers to help us run our website or answer your request (for example, our secure email or web hosting provider), under strict confidentiality agreements.
• We are required or authorised to do so by Australian law.

We do not host your data outside of Australia or transfer your information to overseas recipients, unless your own email server or infrastructure requires it for delivery.

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

• Data transmitted through our website form is protected using HTTPS/SSL encryption.
• Once your inquiry has been fully resolved and we no longer have a legitimate business or legal need to retain it, your information is securely deleted or de-identified.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to ask that we correct or permanently delete it from our systems.

If you would like to make a request regarding your data, please contact us using the details provided below.

If you have any questions about this Privacy Policy, or if you wish to lodge a complaint about how your inquiry data was handled, please reach out to us at:

Contact: Softserve Laboratories Pty Ltd
Email: privacy@softservelabs.io

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.