Frequently asked questions

RaaS is a fully managed subscription. SOFTSERVE selects, deploys and runs the robots for your site on a predictable monthly plan. There's no large upfront purchase, and site mapping, integration, ongoing monitoring and maintenance are all included. You get the result without owning or operating the hardware.

Buying ties up capital, exposes you to obsolescence and leaves you responsible for maintenance, spares and downtime. RaaS converts that into a predictable operating cost, keeps your fleet current, and makes uptime our problem, not yours. You can also scale up or down as your needs change.

We're solution-agnostic. Rather than forcing one machine on every site, we evaluate your environment and select the most capable, cost-effective robot for the task. Our current cleaning fleet includes the Gausium Phantas, Beetle and OMNIE.

After a site assessment we carry out LiDAR mapping and a network check, run a pilot, integrate the robots into your workflow and train your staff on operation and safety. Timelines depend on site size and complexity, and we confirm a schedule as part of your proposal.

No. They take over the repetitive, large-area floor work so your team can focus on high-touch detailing and the tasks that need a person, while cutting physical strain and reclaiming a large share of manual labour hours.

Our ongoing remote monitoring detects most issues before they affect your operation. When hands-on work is needed we dispatch a local field technician, and proactive servicing and parts procurement are included in your plan, so a fault doesn't leave your fleet idle.

We're based in South Australia and serve clients across Australia. Get in touch and we'll confirm coverage and local field support for your location.